I used to be on keep with reservations many moments for very lengthy periods of time. Just one AA reservations and just one agent instructed me it might cost me an additional $189.00 to fly out up coming early morning then mentioned that flights were being booked upcoming working day.
I value you are going through a merger and many workforce could be under thrilled, but this Perspective shouldn't be apparent for your customers who are just contacting to get some help.
I'm a disabled veteran who may have to employ crutches and this was very tricky for me. I'd specifically booked a flight that only had a person halt to ensure I'd be capable of make the excursion.
As opposed to a repeat of this, It appears the weather need to be watched closer. There's as of now a 80% probability of rain, storm, attainable tornado outbreaks.
My spouse and I had flight reservations for now (March fifteen, 2014) and after a routine heart scan on Wednesday of the week, he was diagnosed that has a intense coronary heart issue. On Friday, March 14, 2014 he had to possess a coronary heart catherization and it had been unattainable for us to go on our holiday. I known as American Airlines Customer Service and was properly explained to “tricky luck”.
I attempted to make reservations for a nearby hotel via your Airline Lodging services just to master that there were no vacant rooms obtainable. I was left to hitch the rest of the displaced travellers to snooze within the airport terminal on the cot which has a blanket and pillow. I'm appalled that in the twenty first Century, I needed to encounter this degree of humiliation.
WOW! Attempting to achieve your buyer service Office via phone is impossible!! I tried 3 distinctive range and just one was disconnected!! 1 quantity I used to be prompted to connect with attempted to have me purchase – not associated flight services. I think I must go back to United.
What I choose to inquire from American Airlines is could you guys please waive this rate for us. I know I identified as in right now and compensated the different, but in the event you guys can remember to help us out, that would mean a great deal for our family members On this holiday getaway.
We have already been Repeated flyer customers for more than thirty decades, and on the list of sights for us to carry on together with your services tend to be the benefits you provide to us and the good service We've usually had in countless excursions with AA. On Jan 29 2015, I known as AA en Español to create preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good lady Ana Maria helped me with many of the paper get the job done And that i did purchase all the extra expenditures with my Town Charge card foe my partner and myself and Ana Maria instructed me which i will get affirmation on my e mail, and gave me around the phone our two locator records. Very well, right now Once i named all over again because we did not get the data on my email, we have been educated to our surprise that only my spouse had reservation and there was almost nothing on report for myself!
There’s nothing like getting AA staff members consider above gate 46 terminal d on Sunday, November three. Is this their breakroom? 6 men for one hour and I see that quite a few are “chiefs” to the uniform patch. I’m so glad I paid to listen to Felix and Guerillmo yell and snicker for an hour or so
March 25 I flew from Austin to Ft Myers with a plane change In Charlotte. When reserving my flight I asked for wheelchair support. Needed to hunt a person up in Austin. Was taken to gate 2hours in advance but was confident there will be guidance for boarding. Gate was improved without having 1 at he desk could locate no help, and with excellent trouble proceeded to new gate. Yet again no assistance in boarding.
American Airways has the worst purchaser service of all airlines I have used in my sixty three yrs. My spouse’s anniversary earrings had been stolen from her suitcase on June 20, 2013 and Customer service has REFUSED to Get in touch with us back again soon after reporting the thief the day it happened.
When checking in at IAH, the staff members driving the AA desk have been all chatting and referring to vacation. They appear annoyed that we had countless baggage. The extra operate was having of their way. This was not the way I anticipated to get started on my trip.
my flight 5151 from savannah to charlotte 405pm was delayed for four 1/2 several hours that has a flat tire no tire on the savannah airport to fix it so we needed to wait for the subsequent battle from charlotte to deliver the tire to us then we had to attend again for another flight to bring the Resource to restore the tire . we were being informed for making our on reservation For brand new tickets and nonetheless after we termed in click site there was no facts of the hold off my disappointment level is overcome, laura a AA staff tried to help and received very disappointment mainly because she experienced a tough time setting me and my family members with each other I had been told to possess a seat and she or he would try out afterwards after helping other consumer at that time I felt like I did not subject following experience that I wasn't essential I ask for two meal ticket so we could eat due to the fact if flight was not delayed I would've be household for meal at 7pm in Cleveland ohio I have not taken this airline just before be sure to ensure it is suitable and substitute 2 round vacation ticket